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Acronym: OBC
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Other Backward Classes
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between 29% to 36% of the population. According to the 1999-2000 National Sample Survey, around 36 per cent of the country's population is defined as belonging to the Other Backward Classes (OBC). The proportion falls to 32 per cent on excluding Muslim OBCs. A survey conducted in 1998 by National Family Health Statistics (NFHS) puts the proportion of non-Muslim OBCs as 29.8 per cent. {{cite w |
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Acronym: SLA
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Service Level Agreement
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thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within Service Level Agreement (SLA). It is one process area within the broader ITIL and ISO 20000 environment. ISO 20000 defines the objective of Incident management (part 1, 8.2) as :''To restore agreed service to the busine |
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Acronym: ASRS
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Aviation Safety Reporting System
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ng of near misses by observers is an established error reduction technique in many industries and organizations: ===Aviation=== *In the United States, the Aviation Safety Reporting System (ASRS) has been collecting confidential voluntary reports of close calls from pilots, flight attendants, air traffic controllers since 1976. The system was established after TWA Flight 514 crashed on ap |
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Acronym: NASA
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National Aeronautics and Space Administration
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a program modeled upon the Aviation Safety Reporting System and developed by the United States Department of Veterans Affairs (VA) and the National Aeronautics and Space Administration (NASA) to monitor patient safety through voluntary, confidential reports. *The [http://www.nearmiss.org Near Miss Registry] is a risk free, anonymous reporting tool for near misses in Internal Medicine. |
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Acronym: CRM
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Customer Relationship Management
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re effective customer relationships and improve strategic decision making. ==CI and CRM== Customer Intelligence is a key component of effective Customer Relationship Management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out witho |
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Acronym: FARS
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Fatality Analysis Reporting System
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===Fatality=== The definition of a road-traffic fatality varies from country to country. In the United States, for example, the definition used in the Fatality Analysis Reporting System (FARS) [http://www-fars.nhtsa.dot.gov/ FARS] run by the NHTSA is a person who dies within 30 days of a crash on a US public road involving a vehicle with an engine, the death being the result of the cr |
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